If you work across the border in Switzerland and are affiliated to Urssaf, these new tools have been specially created to make your life easier!

Since 15 November, a new feature has been transforming the way you communicate with the French health insurance scheme.

A chatbot, available 24/7, is an intelligent conversational agent capable of answering your simplest questions. No need to wait: a quick, clear answer is now just a few clicks away, at any time.

For more complex issues, livechat connects you directly to an advisor via instant messaging. Available Monday to Friday, 9am to 5pm, this service allows you to get personalised support after an initial exchange with the chatbot.

For more information, visit the website of our partner Frontaliers Grand Est